Refund Policy

1. Our Commitment

At VineshGroup, we stand behind the quality of our products and services. We offer a 30-day money-back guarantee to ensure your complete satisfaction.

2. 30-Day Money-Back Guarantee

If you are not completely satisfied with your purchase, you may request a full refund within 30 days of your purchase date. This guarantee applies to:

• Software licenses
• Subscription services
• Digital products
• Professional services (within the first 30 days)

3. Eligibility for Refunds

To be eligible for a refund, you must meet the following criteria:

• Your refund request is submitted within 30 days of the original purchase
• You have contacted our support team and allowed us an opportunity to resolve any issues
• You provide a valid reason for the refund request
• You have not violated our Terms of Service

4. Non-Refundable Items

The following items are not eligible for refunds:

• Custom development work that has been completed
• Consulting services after the first 30 days
• Third-party products or services purchased through our platform
• Setup fees and implementation charges (after work has begun)
• Domain registrations and SSL certificates
• Products that have been significantly used or modified

5. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Support: Email us at support@vineshgroup.lk with your order number and reason for the refund request
2. Provide Information: Include your purchase details, account information, and a brief explanation of why you're requesting a refund
3. Allow Resolution Time: Give our team 48 hours to review your request and attempt to resolve any issues
4. Refund Processing: If approved, your refund will be processed within 5-7 business days

6. Refund Processing Time

Once your refund is approved:

• Credit Card: Refunds typically appear within 5-10 business days
• PayPal: Refunds typically appear within 3-5 business days
• Bank Transfer: Refunds may take 7-14 business days depending on your bank

Please note that processing times may vary depending on your financial institution.

7. Partial Refunds

In some cases, we may offer partial refunds for:

• Unused portions of subscription services
• Partially completed projects (based on work completed)
• Products that have been used for a portion of the 30-day period

Partial refund amounts will be determined on a case-by-case basis at our discretion.

8. Subscription Cancellations

For subscription-based services, you may cancel at any time. Upon cancellation, you will continue to have access until the end of your current billing period. No refunds will be provided for the remaining time in your current billing cycle, except within the first 30 days under our money-back guarantee.

9. Chargebacks

We strongly encourage you to contact us before filing a chargeback with your credit card company. Chargebacks may result in the immediate suspension of your account and services. If you file a chargeback, we reserve the right to permanently ban you from using our services.

10. License Termination

Upon processing a refund, your license to use our software will be immediately terminated. You must:

• Cease all use of the software
• Uninstall the software from all devices
• Delete any copies of the software in your possession
• Return or destroy any physical media received

11. Exceptions and Special Cases

We reserve the right to:

• Deny refund requests that we believe are fraudulent or abusive
• Extend the refund period in exceptional circumstances
• Offer alternative solutions such as credits, upgrades, or exchanges
• Modify this policy with reasonable notice to customers

12. Questions and Disputes

If you have any questions about our refund policy or wish to dispute a refund decision, please contact our customer service team. We are committed to resolving any issues fairly and promptly.

13. Contact Us

For refund requests or questions about this policy, please contact us:

• Email: refunds@vineshgroup.lk
• Support Email: support@vineshgroup.lk
• Phone: +94 75 2021 670
• Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (IST)