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Managed IT

Your IT department, without the overhead

HelpDesk support, software installation and activation, and licence-error fixes for every application your team uses.

$15 per user / month · 10% off semi-annual · 15% off annual

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Vinesh Group at a glance

Reviewed on
1126 Reviews

8

Services, delivered by one accountable team

USD

One currency: catalogue, invoices and PayPal

24/7

Automated monitoring and alerting

EN / AR

Full interface, including right-to-left

What we do

Eight services. One accountable team.

Start with the problem you have today. We will tell you which of these actually helps — and which does not.

View all services
Managed IT applications

Every application your team uses

Installation, activation and licence-error fixes for these vendors and more.

Microsoft Microsoft Versions
Autodesk Autodesk Versions
Adobe Adobe Versions
CSi CSi Versions
Bentley Bentley Versions
SketchUp SketchUp Versions
StructurePoint StructurePoint Versions
Bluebeam Bluebeam Versions
MathWorks MathWorks Versions
Trimble Trimble Versions

The full application list and installer library are available to companies with an active Managed IT subscription. Sign in to view yours.

Every application your team uses
Service desk

Support you can measure

Numbers from the team that answers the phone, not a marketing slide.

See how we support you

1,247

Tickets handled

Across all support channels this month.

Same working day

Average first response

Within published business hours.

2.3 days

Average resolution

From first reply to confirmed fix.

94%

SLA compliance

Measured against our published targets.

Why Vinesh Group

A local team with international standards.

We are based in Ampara and work to the same delivery standards you would expect from a Colombo or Dubai consultancy — without the overhead.

How we work

A short path from problem to working system.

  1. Discover

    A free 45-minute call to understand the business, the constraints and what success looks like.

  2. Design

    A written scope, architecture and fixed price. You approve before anything is built.

  3. Deliver

    Short increments with review points, so you see progress every week instead of at the end.

  4. Support

    Monitoring, patching and a named contact — with clear response targets in writing.

Clients

Trusted by teams across Sri Lanka and the Gulf

A selection of the businesses that rely on us for day-to-day IT.

Where we help most

Three problems we solve every week.

A growing office with no IT owner

We take over monitoring, patching, backups and Microsoft 365, and give one named engineer who knows the environment.

Managed IT Services

A web presence that no longer converts

We rebuild the site on a stack you control, with bilingual content, real performance budgets and analytics that respect consent.

Web Designing

Data trapped in spreadsheets

We consolidate the sources, automate the reporting and put a dashboard in front of the people who make the decisions.

Software Development
How we work

A short path from problem to working system.

  1. Discover

    A free 45-minute call to understand the business, the constraints and what success looks like.

  2. Design

    A written scope, architecture and fixed price. You approve before anything is built.

  3. Deliver

    Short increments with review points, so you see progress every week instead of at the end.

  4. Support

    Monitoring, patching and a named contact — with clear response targets in writing.

Questions

The things clients ask first.

Do you only work with companies in Sri Lanka?

No. We work with Sri Lankan SMEs and with clients across the Gulf. Our working hours overlap with UAE and Saudi business hours, and we invoice in USD.

Are your prices really in USD?

Yes. The catalogue, invoices and PayPal payments are all in USD. If you pay through our local card gateway and it settles in LKR, the exchange rate is shown and locked onto your order at checkout.

What happens outside support hours?

Automated monitoring and alerting run 24/7. Human support is Monday to Friday, 08:00–18:00 Sri Lanka time. Critical incidents are handled under the response targets in your agreement.

Can I use the site and portal in Arabic?

Yes. The public site, client portal and email notifications are available in English and Arabic, with a full right-to-left layout.

How do we start?

Book a free consultation. We will map the problem, tell you whether we are the right fit, and send a written scope with a fixed price.

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